The client is responsible for arranging the conditions at and around the location, including parking spaces, transport access, permits and exemptions for moving trucks, lifts, and personnel, so that the contractor can carry out the assignment without damage and under acceptable conditions, unless agreed otherwise in writing.

The client must apply for the necessary permits and exemptions for the assignment with the municipality in time (this can be done via the digital portal and must generally be applied for at least 10 days in advance). If this is not done, the contractor has the right to refuse the assignment, or the assignment will be carried out entirely at the client’s risk. The contractor is never liable for consequential damage arising from this, and all costs resulting from the client’s negligence will be charged to the client and must be paid immediately from the date these costs and/or damages occur.

The contractor is not liable for any damage to the client if such damage is the result of incorrect information and/or defective materials provided by the client.

The contractor accepts no liability toward third parties other than the client, and the client indemnifies the contractor against all financial consequences of claims from third parties.

The contractor is never liable for consequential damage, loss of profit, missed savings, or any damage due to business interruption of the client.

Compensation can never exceed the total amount of the moving agreement.
– The deductible is €150 for damage up to €500.
– The deductible is €250 for damage over €500.

The client’s belongings must be transport‑ready and properly packed, unless agreed otherwise in advance (for example, the contents of a moving box must be packed so that loose items cannot damage each other). Small items must be packed in sealed boxes unless agreed otherwise.

We work exclusively with skilled movers employed by Connect Verhuizers.
If persons other than the contractor’s staff assist during the move, any damage caused by both our staff and those third parties is not covered by the contractor’s liability. Items loaded into the truck by persons other than the moving staff are not insured.

Delays may occur due to extended moving time, traffic jams, bad weather, or improperly parked vehicles (even if traffic signs were requested by the company). The contractor is not liable for such delays, and waiting‑time costs are always charged to the client.

In case of damage, the client must establish and document the damage in writing in the presence of the movers. Liability expires once the movers leave the location and the damage has not been recorded in writing.

Under no circumstances may the client withhold payment because of damage. The invoice must always be paid in full regardless of any damage. Damage claims are always handled separately.

Damage to plants, aquariums, animals, and stairwells is excluded from the contractor’s liability unless agreed otherwise in writing.

In the event of damage, the client must always provide the original proof of purchase. If this is not available, the client must request a value certificate from the supplier.

For hoisting work, it is essential that there is access to the hoisting beam; this is the client’s responsibility. Hoisting is always carried out at the client’s risk. All damage resulting from hoisting work is entirely at the client’s expense.

The client is responsible for free access to the lifting hook and must ensure unobstructed passage for all items to be moved.

When using moving lifts, the client’s goods are insured.

The contractor reserves the right to dissolve the agreement without any compensation in the event of force majeure, strikes, lockouts, fire, war, mobilization, floods and other natural disasters, or any cause of delay beyond the company’s control.

Items of exceptional value must always remain in the client’s possession, such as cash, valuables, and jewelry.

If an item represents an excessive or disproportionate value, this must be reported in writing before the move. Examples include valuable works of art, expensive designer furniture, or heirlooms of high emotional value. If the client fails to report this, the contractor cannot take special precautions. Transport of such valuables is then entirely at the client’s risk, and the contractor accepts no liability unless reported in writing in advance.